The Numerical Psychology of Performance Information: Implications for Citizens, Managers, and Policy Makers.

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Performance information attaches numbers to the inputs, outputs, and outcomes of public services. Numbers are what separate performance information from other sources of information about public sector performance. In cognitive and social psychology, there are vast amounts of research on the profound effects of numbers on human attitudes and behavior. However, these insights are largely unexplored by scholars of performance information. The article introduces the importance of numerical psychology for the study of performance information. It is pointed out how numerical research both challenges existing beliefs about performance information and allows for the formulation of new hypotheses. These insights are relevant to all levels of study, including citizens, managers, and policy makers.
OriginalsprogEngelsk
TidsskriftPublic Performance and Management Review
Vol/bind39
Udgave nummer1
Sider (fra-til)100-115
Antal sider16
ISSN1530-9576
DOI
StatusUdgivet - 2015

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