Responding to problems: actions are rewarded, regardless of the outcome
Publikation: Bidrag til tidsskrift › Tidsskriftartikel › Forskning › fagfællebedømt
When faced with a problem, policymakers have a choice of action or inaction. Psychological research shows varying results on how individuals evaluate (in)actions conditional on the subsequent outcome. I replicate, generalize, and extend this research into a public management setting with two independent experiments embedded in a nationally representative sample of Danish citizens (n = 2,007). Both experiments show that actions are evaluated more positively than inactions – regardless of the outcome. This finding runs contrary to the inaction (or omission) bias but is consistent with evidence on a “norm of action”, in response to poor performance in political–administrative settings.
Originalsprog | Engelsk |
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Tidsskrift | Public Management Review |
Vol/bind | 19 |
Udgave nummer | 9 |
Sider (fra-til) | 1352-1364 |
Antal sider | 13 |
ISSN | 1471-9037 |
DOI | |
Status | Udgivet - 2017 |
ID: 173628360