Women Cry, Men Get Angry: How Street-Level Bureaucrats Respond When Clients Exhibit Counter-Stereotypical Behavior

Publikation: Bidrag til tidsskrift › Tidsskriftartikel › Forskning › fagfællebedømt

Standard

Women Cry, Men Get Angry : How Street-Level Bureaucrats Respond When Clients Exhibit Counter-Stereotypical Behavior. / Bisgaard, Mette; Pedersen, Mogens Jin.

I: International Public Management Journal, Bind 25, Nr. 2, 2022, s. 280-299.

Publikation: Bidrag til tidsskrift › Tidsskriftartikel › Forskning › fagfællebedømt

Harvard

Bisgaard, M & Pedersen, MJ 2022, 'Women Cry, Men Get Angry: How Street-Level Bureaucrats Respond When Clients Exhibit Counter-Stereotypical Behavior', International Public Management Journal, bind 25, nr. 2, s. 280-299. https://doi.org/10.1080/10967494.2021.1943085

APA

Bisgaard, M., & Pedersen, M. J. (2022). Women Cry, Men Get Angry: How Street-Level Bureaucrats Respond When Clients Exhibit Counter-Stereotypical Behavior. International Public Management Journal, 25(2), 280-299. https://doi.org/10.1080/10967494.2021.1943085

Vancouver

Bisgaard M, Pedersen MJ. Women Cry, Men Get Angry: How Street-Level Bureaucrats Respond When Clients Exhibit Counter-Stereotypical Behavior. International Public Management Journal. 2022;25(2):280-299. https://doi.org/10.1080/10967494.2021.1943085

Author

Bisgaard, Mette ; Pedersen, Mogens Jin. / Women Cry, Men Get Angry : How Street-Level Bureaucrats Respond When Clients Exhibit Counter-Stereotypical Behavior. I: International Public Management Journal. 2022 ; Bind 25, Nr. 2. s. 280-299.

Bibtex

@article{38e222bfd18c45428ec94def99261794,
title = "Women Cry, Men Get Angry: How Street-Level Bureaucrats Respond When Clients Exhibit Counter-Stereotypical Behavior",
abstract = "How do street-level bureaucrats perceive a client and react when the client exhibits behavior deviating from gender-stereotypical expectations? Introducing a new approach to the study of gender bias in citizen-state interactions, this article focuses on the intersection between clients{\textquoteright} demographic characteristics, behavior, and gender-stereotypical expectations. Using data from a randomized laboratory experiment among child visitation rights caseworkers in Denmark, we examine caseworker responses to two distinct audio vignettes from a meeting in which a client exhibits emotion-based behavior characterized by gender-stereotypical expectations. The two vignettes capture the act of crying and the showing of anger, respectively. We find that caseworkers perceive counter-stereotypical client behavior as more pronounced than stereotypical client behavior: An angry female client is perceived as angrier and more aggressive than an angry male client. Moreover, caseworkers are more inclined to react negatively when female relative to male clients elicit emotion-based behavior that is counter gender-stereotypical.",
author = "Mette Bisgaard and Pedersen, {Mogens Jin}",
year = "2022",
doi = "10.1080/10967494.2021.1943085",
language = "English",
volume = "25",
pages = "280--299",
journal = "International Public Management Journal",
issn = "1096-7494",
publisher = "Taylor & Francis",
number = "2",

}

RIS

TY - JOUR

T1 - Women Cry, Men Get Angry

T2 - How Street-Level Bureaucrats Respond When Clients Exhibit Counter-Stereotypical Behavior

AU - Bisgaard, Mette

AU - Pedersen, Mogens Jin

PY - 2022

Y1 - 2022

N2 - How do street-level bureaucrats perceive a client and react when the client exhibits behavior deviating from gender-stereotypical expectations? Introducing a new approach to the study of gender bias in citizen-state interactions, this article focuses on the intersection between clients’ demographic characteristics, behavior, and gender-stereotypical expectations. Using data from a randomized laboratory experiment among child visitation rights caseworkers in Denmark, we examine caseworker responses to two distinct audio vignettes from a meeting in which a client exhibits emotion-based behavior characterized by gender-stereotypical expectations. The two vignettes capture the act of crying and the showing of anger, respectively. We find that caseworkers perceive counter-stereotypical client behavior as more pronounced than stereotypical client behavior: An angry female client is perceived as angrier and more aggressive than an angry male client. Moreover, caseworkers are more inclined to react negatively when female relative to male clients elicit emotion-based behavior that is counter gender-stereotypical.

AB - How do street-level bureaucrats perceive a client and react when the client exhibits behavior deviating from gender-stereotypical expectations? Introducing a new approach to the study of gender bias in citizen-state interactions, this article focuses on the intersection between clients’ demographic characteristics, behavior, and gender-stereotypical expectations. Using data from a randomized laboratory experiment among child visitation rights caseworkers in Denmark, we examine caseworker responses to two distinct audio vignettes from a meeting in which a client exhibits emotion-based behavior characterized by gender-stereotypical expectations. The two vignettes capture the act of crying and the showing of anger, respectively. We find that caseworkers perceive counter-stereotypical client behavior as more pronounced than stereotypical client behavior: An angry female client is perceived as angrier and more aggressive than an angry male client. Moreover, caseworkers are more inclined to react negatively when female relative to male clients elicit emotion-based behavior that is counter gender-stereotypical.

U2 - 10.1080/10967494.2021.1943085

DO - 10.1080/10967494.2021.1943085

M3 - Journal article

VL - 25

SP - 280

EP - 299

JO - International Public Management Journal

JF - International Public Management Journal

SN - 1096-7494

IS - 2

ER -

ID: 297043794